How to return?

Return Policy

Return of the Order

The Buyer (their representative) shall check the quality and quantity of the Goods at the time of receipt of the Goods from the Seller (their carrier).

All defects of the transferred Goods shall be necessarily reflected by the Buyer in the acceptance certificate and/or the consignment note signed by the Buyer (their representative) and the carrier (their representative). On the basis of these documents, the Buyer has the right to submit a corresponding written claim to the Seller (carrier).

The Buyer has the right to request from the Seller, and the Seller is obliged to provide photo and/or video materials confirming the transfer of the Goods to the carrier without defects.

In case of a significant violation of the quality requirements of a part of the Goods, which makes it impossible to use the Goods, the Buyer has the right to demand replacement of the Goods.

In case of detection of an irremediable defect, the Buyer shall ensure the safety and return of the defective Goods or defective parts that shall be replaced. When returning (replacing) low-quality Goods, the Buyer shall provide an acceptance certificate and/or a consignment note, and pack the Goods in its original packaging. Without the relevant documents and original packaging, the Seller has the right to refuse to accept the returned Goods.

In case of returning the Goods, the Buyer shall deliver the Goods to the Seller at the own expense of the Buyer. The return of the cost of the Goods to the Buyer shall be carried out after delivery of the Goods to the Seller.

The Buyer is notified that in accordance with the resolution of the Council of Ministers of the Republic of Belarus of June 14, 2002 No.778 “List of non-food goods of proper quality that are not subject to exchange and return” high-quality and complete Goods, including furniture sets and suites, are not subject to exchange and return.

The quality and texture of the delivered Goods shall correspond to the samples selected by the Buyer.

The Buyer is notified that the color and texture of natural wood and other natural materials are individual and depend on natural conditions. The Buyer accepts that the basic and natural finishing materials may partially or completely differ in color and texture both from the samples and between the individual elements of the Goods.

The Buyer is notified that the appearance and characteristics of the Goods may slightly differ from the information provided on the Website.

Liability and Settlement of Disputes

In the event of the occurrence of force majeure circumstances, the deadline for fulfilling the obligations under this Agreement shall be postponed in proportion to the time during which these circumstances continue to operate, without compensation for any losses.

The Seller is not liable for deterioration of the quality or mechanical damage of the Goods purchased on the Seller’s Website due to improper storage or improper assembly by the Buyer (their representative) and/or the improper usage of the Goods by the Buyer.

The Buyer has the right to send all claims for improper execution of the Order to the email address specified on the Website in the “Contacts” section or to inform the Seller.

All disputes arising from the execution of the Agreement for the Supply of Goods shall be settled by agreement between the Parties. If such an agreement is not reached, the dispute is subject to settlement in the judicial authority at the location of the Seller.